Travel plans don’t always go as expected. Whether due to personal emergencies, unexpected schedule changes, or even weather disruptions, sometimes cancelling a flight is inevitable. That’s where knowing the Air Mauritius flight cancellation policy becomes essential. Understanding the rules, terms, and procedures involved helps passengers make informed decisions and avoid unnecessary fees or confusion. This article explains the key components of the cancellation policy offered by Air Mauritius and how passengers can navigate it to minimize inconvenience and maximize flexibility. Overview of Air Mauritius Flight Cancellation Policy The Air Mauritius flight cancellation policy outlines the conditions under which passengers can cancel their flights and request refunds or credits. The policy covers voluntary cancellations by passengers, as well as involuntary cancellations initiated by the airline due to operational issues or force majeure situations (such as weather or political instability). The policy is designed to be fair and transparent, with specific rules depending on the ticket type, class of service, and timing of the cancellation request. Types of Tickets and Their Cancellation Terms Air Mauritius issues several types of fare classes, each with its own cancellation conditions: 1. Refundable Tickets Passengers holding fully refundable tickets enjoy the most flexibility. These tickets can typically be cancelled up to a few hours before departure, with either no penalty or a nominal administrative fee. Refunds are processed back to the original method of payment. 2. Non-Refundable Tickets These are generally the cheapest fares and come with strict terms. Cancelling a non-refundable ticket often means forfeiting the base fare. However, Air Mauritius may allow the value of the ticket to be converted into a credit voucher, usable for future bookings. 3. Partially Used Tickets If a round-trip ticket has already been partially used (e.g., the outbound journey was completed), the return leg may still be cancelled. In this case, refunds are calculated based on the remaining unused portion, minus cancellation fees as per the Air Mauritius flight cancellation policy. How to Cancel an Air Mauritius Flight Air Mauritius offers multiple convenient methods to cancel a flight: Online: The fastest and most convenient way is through the “Manage Booking” section on the Air Mauritius website. Passengers simply enter their booking reference and last name, select the flight they wish to cancel, and follow the prompts. Customer Support: Passengers can also call the Air Mauritius call center for assistance. Trained agents are available to help with cancellation, rebooking, and refunds. Travel Agent: If the ticket was booked via a travel agency or third-party platform, the cancellation must be initiated through that channel. It’s important to cancel the flight before the scheduled departure time to retain eligibility for a refund or credit, even for non-refundable tickets. Cancellation Fees and Deductions The cancellation charges depend on a number of factors, including the fare type, travel route, and timing of the cancellation request. For example: Cancellations made well in advance of the departure date typically incur lower fees. Last-minute cancellations may attract higher penalties. Refundable tickets might have only administrative fees deducted. Non-refundable tickets may be ineligible for monetary refunds but could qualify for travel credit. The Air Mauritius flight cancellation policy clearly outlines these charges during the booking process and in the fare rules associated with each ticket. Exceptions and Special Circumstances There are situations where Air Mauritius waives or reduces cancellation fees. These include: Medical Emergencies: If a passenger or immediate family member falls seriously ill, cancellations may be permitted with supporting documentation. Flight Cancellations by the Airline: If Air Mauritius cancels a flight due to operational reasons, passengers are eligible for a full refund or free rebooking. Weather Disruptions or Strikes: In force majeure events, the airline often offers full refunds or rescheduling options at no extra cost. In all such cases, the airline encourages passengers to reach out to customer support and provide necessary documentation to facilitate the process. Processing Refunds Refunds under the Air Mauritius flight cancellation policy are typically processed within 7 to 21 business days. If payment was made by credit or debit card, the refund is issued to the same card. For cash or bank transfer payments, additional verification may be required. Passengers receive email notifications once the refund has been processed. For those opting for travel vouchers, the vouchers are usually valid for 12 months and can be used for any Air Mauritius flight. Conclusion: A Passenger-Friendly Cancellation Policy The Air Mauritius flight cancellation policy is built around passenger convenience, offering both flexibility and clarity. While the specific terms vary by fare class, the airline ensures that passengers are well-informed and supported through every step of the cancellation process. From online cancellation tools to compassionate handling of emergencies and clear refund procedures, Air Mauritius demonstrates a commitment to customer care. For travelers looking for peace of mind, knowing and understanding the cancellation policy ahead of time can make a significant difference when plans change unexpectedly.